From the moment we received your loan application, we have pledged one thing above all others - that our customer service to you will be the best possible! We provide live account managers to help you with your account, a live chat feature, friendly payment reminder emails and text messages, and phone calls from our Customer Service Agents to remind you of upcoming payments.
In the spirit and continuation of the "Our Customers Are #1" attitude to which we adhere, we feel that we should make you aware of an isolated - but serious - situation we have heard about recently.
Apparently, a small number of Internet-based customers have been targeted by a fraudulent group posing as other companies. This small number of targeted customers are individuals who have gone online and applied for mortgage loans, auto financing, installment loans, payday loans, and various other types of credit. After the customer establishes a loan online, this fraudulent group will call customers demanding payment (whether the customer is current on their loan or not). They often go so far as to say they will send the police or use other threatening forces to collect on the loan. This is in no way legal or enforceable; however, as with any fraudulent group of people, it is hard to track down and stop these dishonest groups.
As a valued RiverbendCash.com customer, we want to reassure you and advise you that we will never call you demanding a payment in such an unprofessional fashion. Our agents, when calling you, will always be polite, courteous, and professional. We will ask for the last four digits of your Social Security number to verify and protect your identity when discussing your account. Furthermore, unless we encounter a problem when processing your payments to us by your previously agreed-upon method, we will automatically process only the current amount due as we always have.
If you receive a call from any company identifying themselves as RiverbendCash.com or Riverbend Cash, LLC and demanding payment from you in such a manner, simply end the call and contact us immediately at 888.387.1977, Option 1, to confirm the current standing of your account and to alert us of these types of malicious attempts to take advantage of our customers.
We look forward to serving you proudly and professionally and appreciate you working with us to put an end to this type of harassing behavior by these groups of individuals. Thank you for your patience, understanding, and pro-active approach in assisting us as we continue to deliver quality services and support to our current and future customers!