Frequently Asked Questions


HAVE A FEW QUESTIONS?

Most new customers have a few questions about the RiverbendCash.com process, so we've gathered the most common ones together here for your convenience. For additional information, please see our list of Frequently Used Terms.

COMMON QUESTIONS

WHAT IS AN INSTALLMENT LOAN?

It's a loan that can provide you with needed extra cash before your next pay date! The number of payments as well as payment amount is pre-set when the loan is obtained, and the amount of the loan is usually between $300.00 and $1,000.00.

CAN I QUALIFY FOR AN INSTALLMENT LOAN?

Yes, it's easy to qualify! To be approved for a loan, you only need:

  • Proof of a consistent source of income for at least the past 90 days
  • To be 18 years of age or older and a citizen or permanent resident of the United States
  • To have a take home pay of at least $1,000.00 per month after taxes
  • To have a valid checking account in your name
  • To have a valid email address, a current home phone number (as well as a work phone number, if applicable).

HOW MUCH CAN I BORROW?

You can apply for any amount between $300.00 and $1,000.00. The amount you are approved for will be determined from the information submitted on your application.

HOW DO I RECEIVE THE MONEY I BORROW?

After your installment loan is approved, the money is electronically deposited into your checking account and available the next business day. However, if you would like to receive your money the same day, you can pay an additional fee and have your funds wired directly into your checking account. For more information on Same Day Funding, click here.

CAN I STILL GET A LOAN IF I DON'T HAVE GREAT CREDIT?

Yes! You don't need good credit to receive a loan - your regular source of income is your security. Riverbend Finance, LLC does not utilize traditional credit bureaus in the same manner employed by other lenders. However, you acknowledge that by completing and submitting the website application that you are applying for a Loan. We verify applicant information through national databases including, but not limited to, Clarity, DataX and Factor Trust, and we may pull your credit to determine your eligibility and ability to repay.

HOW LONG DOES IT TAKE?

As little as three minutes to fill in the application and just a short phone call to verify application information. The process can be completed, in most instances, within five minutes.

DO I NEED A FAX MACHINE OR PRINTER?

Typically, all underwriting decisions can be done via email, text message, or telephone. On occasion, we may need additional information to verify banking and employment status.

IF I ALREADY HAVE AN INSTALLMENT LOAN OUTSTANDING, CAN I STILL QUALIFY?

Of course! Even with another loan outstanding you may still qualify for an installment loan.

HOW DO YOU PROTECT MY PRIVATE INFORMATION?

Your privacy is protected by state-of-the-art security technology. Every piece of information is securely encrypted to ensure your complete privacy and security. You can find more details by reading through our Privacy Policy.

HOW DO I CHECK THE STATUS OF MY LOAN?

After your loan application is approved, we will send you an email with a unique username and password for you to access your account.

HOW WILL I KNOW IF MY LOAN IS APPROVED?

Riverbend Finance, LLC will contact you and/or you will receive an email notification to complete the application process. If your application is denied, you will receive a notification.

WHEN WILL MY FIRST LOAN PAYMENT COME DUE?

On your payment schedule, which should be reflected on your contract after the application process, the first payment will generally be due on your next pay date. Your payment schedule will continue every pay date until the loan is paid in full. For a sample of the payment fees and schedule, please click here.

Note: You always have the option to pay your loan off in full with no pre-payment penalty. In fact, Riverbend Finance, LLC encourages the accelerated reduction of loan principal to reduce the total of payments made by the customer, thereby reducing the overall cost of credit.

WHEN DO I REPAY?

You won't have to pay anything until your first payment due date. Your first loan payment will be due on your next pay date that falls at least five days away. If your next pay date is less than five days away, your due date will be the following pay date. Your full repayment schedule for your loan will be disclosed in your loan agreement.

If the due date of a specific payment in your loan cycle falls on a weekend or holiday, your due date will automatically be adjusted to either the business day before or after the conflicting date, according to the terms of your loan agreement. At any time you may contact us to:

  • Pay your loan in full early by paying the principal loan amount plus any fees or interest due.
  • You may make any scheduled payment on or before the due dates of those payments by ACH direct debit, debit card or by cashier's check or money order directed to us at: Riverbend Finance, LLC, P.O. Box 557, Hays, MT 59527, or other forms of payment acceptable to us.

IS MY LOAN SECURE AND CONFIDENTIAL?

We transact all of our loans on our secure SSL server, utilizing the industries highest standards. Please review our Privacy Policy for more information.